North Charlotte Today

CHARLOTTE, N.C. – The City of Charlotte is excited to launch a scaled-up Access Charlotte program, an initiative that recognizes the urgency of the digital divide and reiterates the city’s commitment to bridging that gap.

Building off a successful small-scale pilot program, Access Charlotte will improve and size up to provide free Spectrum Internet and Advanced Wi-Fi to over 5,000 households and 15 community spaces. Using funding from the American Rescue Plan Act, the city will implement the two-year program to pay for in-home internet, as well as allocate dollars toward efforts related to digital navigators.

“We are so excited about launching Access Charlotte on this scale,” said Mayor Vi Lyles. “This is an initiative that can help solve a glaring divide in our community and improve the quality of life for our residents.”

Households in the Access Charlotte program area are eligible for this initiative regardless of whether they are current Spectrum customers. Those who are not current customers can sign up to request a self-installation kit and start receiving the service by calling 1-855-326-5115 or visiting a specialized Spectrum website. Current customers will automatically be included in the program.

“Charter is pleased to join with Mayor Lyles and the city to deliver vital broadband through Access Charlotte,” said Spectrum Community Solutions Senior Vice President Keith Dardis. “The city’s commitment to creating this powerful public-private partnership will bring fast, reliable broadband and in-home Wi-Fi to thousands of families across the city — enabling residents to participate fully in today’s digital world for work, learning, entertainment and staying connected.”

Spectrum Community Solutions offers industry-leading wired and wireless broadband and video services — including gigabit connections — to residents of apartments, off-campus student housing, senior residences, RV parks and marinas throughout Charter’s 41-state service area. The connectivity Spectrum will be providing for the program will include security measures to help protect users from online threats.

In addition to free internet access with no modem fees, data caps or contracts, Access Charlotte program participants will be served by digital navigators. Digital navigators are individuals whose purpose is to help meet digital needs such as technical support, education surrounding other available resources, and digital literacy training. Assistance can be requested from a digital navigator by calling 311 or using the CLT+ app.

“This program has the potential to bring much-needed help and resources to many Charlotte residents,” said City of Charlotte Chief Technology Officer Markell Storay. “We are committed to closing the digital divide in our city, and we are thrilled to see Access Charlotte get off the ground.”

When work, education and communication transitioned online during pandemic lockdowns, the digital divide was pushed to the forefront as an urgent issue. Digital access is an essential need, and the Access Charlotte program is a step toward making a truly equitable city.

Visit the Smart Charlotte webpage to learn more about the vital work that is being done around the city to address the digital divide. 

Original source can be found here