North Charlotte Today

WASHINGTON, D.C. – Senator Thom Tillis (R-NC) and Representative David Rouzer have jointly raised concerns regarding the quality of care at the Fayetteville VA Medical Center and its Prosthetics Services department. In a letter addressed to Secretary of the U.S. Department of Veterans Affairs Denis McDonough, the lawmakers called for an investigation into the matter.

Highlighting issues faced by veterans, Senator Tillis and Representative Rouzer stated, "There has been an apparent lack of attention to timely and empathetic care delivery for amputee veterans, overburdensome bureaucratic processes, and poor communication among staff and leadership that have created an environment where veterans’ quality of life has been diminished, taking a toll on their personal relationships and mental health."

Furthermore, the lawmakers emphasized the importance of efficient care coordination and vendor relations within the VA system. They expressed concerns about reports indicating a lack of coordination across clinical lines of operation, hindering prosthetic vendors from providing optimal care due to communication and payment delays.

Senator Tillis and Representative Rouzer concluded by asserting, “Care coordination and vendor relations should be a top priority for the VA. Veterans should not have to put their lives on hold for multiple months or years waiting for the VA to deliver them a well-functioning prosthetic. We hope to work with you to ensure that the Fayetteville VAMC is a facility where all veterans in the North Carolina coastal region can proudly seek healthcare."

The lawmakers have urged for immediate attention to address the issues raised and ensure that veterans receive the quality care they deserve at the Fayetteville VA Medical Center.